Student: Why isn’t the on-line test working, it’s not working right!
Me: Did you do the on-line tutorial?
Student: Yeah, yeah, and now the test isn’t working! The stupid machine is so old!
Me: *checks computer* seems OK.
Student: This isn’t working! *using many many words. *
Student: *continues to complain*
Me: Student, if you are having a hard time with the test, would you like to review the tutorial again?
Student: Oh, the tutorial was easy, I just skimmed it and finished it really fast.
Me: *remains polite while Student continues to complain about the test, computer, mouse, keyboard…*