Student: Why isn’t the on-line test working, it’s not working right! Me: Did you do the on-line tutorial? Student: Yeah, yeah, and now the test isn’t working! The stupid machine is so old! Me: *checks computer* seems OK. Student: This isn’t working! *using many many words. * Student: *continues to complain* Me: Student, if you… Read More Student So Wise
Telling an angry or upset person to keep calm has worked approximately zero percent of the time. A line that actually works for me is, “I need you to speak clearly long enough to let me know what’s going on.” It’s amazing how many people are willing to let go of their rage if they… Read More Hi, Angry Student, Calm Down!